Shipment Policy

1. Introduction

At Elite Fillers, we are dedicated to ensuring that all orders are delivered safely, efficiently, and within the expected timeframe. As a trusted supplier of dermal fillers and aesthetic products across Europe and internationally, we partner with reputable logistics providers to guarantee reliable shipping services.

This Shipment Policy outlines our delivery destinations, shipping methods, processing times, costs, tracking procedures, and other essential shipping-related information.

2. Shipping Destinations

Elite Fillers offers worldwide shipping, with regular deliveries to the following regions:

✔ Germany and other European countries
✔ United Kingdom and Switzerland
✔ United States and Canada
✔ Asia, the Middle East, and other international destinations

If you are unsure whether we ship to your location, please contact our support team prior to placing an order.

3. Shipping Methods & Estimated Delivery Times

We work with trusted courier services including DHL, FedEx, UPS, and DPD to ensure safe and timely delivery.

• Standard Shipping (EU & UK)

  • Estimated Delivery: 3–7 business days

  • Availability: EU countries & UK

• Express Shipping (EU & UK)

  • Estimated Delivery: 1–3 business days

  • Availability: Urgent deliveries

• Standard International Shipping

  • Estimated Delivery: 5–12 business days

  • Availability: Worldwide

• Express International Shipping

  • Estimated Delivery: 3–5 business days

  • Availability: Selected countries

🚀 Please note: Delivery times may vary due to customs procedures, local courier delays, or public holidays.

4. Order Processing Time

• Orders are processed within 1–2 business days after payment confirmation

• Orders placed before 12:00 PM (CET) are usually processed the same business day

• Orders placed on weekends or public holidays are processed on the next business day

To avoid delays, please ensure payment is completed promptly and all shipping details are accurate.

5. Shipping Costs

Shipping fees are calculated based on:

✔ Order weight and volume
✔ Shipping destination
✔ Selected shipping method (Standard or Express)

The final shipping cost is displayed at checkout. If you require a shipping quote in advance, feel free to contact us.

6. Order Tracking

Once your order has been dispatched, you will receive a tracking number via email or WhatsApp. You may track your shipment directly through the courier’s website:

📦 DHL – dhl.com
📦 FedEx – fedex.com
📦 UPS – ups.com
📦 DPD – dpd.com

If tracking details are not received within 48 hours after shipment, please contact our support team.

7. Customs, Duties & Import Taxes

• International shipments may be subject to customs duties, VAT, or import taxes depending on local regulations

• All customs-related charges are the responsibility of the customer

• Elite Fillers is not liable for delays caused by customs clearance processes

If you require assistance regarding customs documentation, please contact us.

8. Shipment Delays & Delivery Issues

While we strive to deliver all orders on time, delays may occur due to:

❌ Adverse weather conditions
❌ Customs inspections
❌ High-volume shipping periods (e.g. holidays)
❌ Incorrect or incomplete delivery addresses

Please ensure your shipping information is accurate. If your order is delayed beyond the estimated delivery timeframe, contact our support team for assistance.

9. Lost, Stolen, or Damaged Shipments

Damaged Shipments

If your package arrives damaged:
✔ Take clear photos of the packaging and product
✔ Contact us within 48 hours of delivery

Lost or Stolen Shipments

• If tracking shows “delivered” but the package was not received, please check with neighbors or your local courier

• If confirmed lost, we will initiate an investigation with the courier

• Refunds or replacements are handled on a case-by-case basis

10. Order Cancellation & Modifications

Orders may be canceled or modified before shipment by contacting us via email or WhatsApp.

• Orders canceled before shipment qualify for a full refund

• Orders already shipped cannot be canceled and must follow our Return Policy if applicable

11. Returns Due to Failed Delivery

If a shipment is returned to us due to:

❌ Incorrect address provided by the customer
❌ Failure to collect the package
❌ Refusal to pay customs duties (international orders)

The customer will be responsible for any re-shipping fees. If the customer chooses not to have the order resent, a refund will be issued minus shipping costs.

12. Contact Elite Fillers for Shipping Support

For any shipping-related questions or assistance, please contact us:

📍 Company Name: Elite Fillers
📍 Address: 98639 Rippershausen, Germany
📧 Email: sales@elitefillers.com
📲 WhatsApp: +434343445

We are committed to providing secure, fast, and dependable shipping for every order. 🚚💨